Every Motovolt is built for everyday adventures and engineered to keep you moving. Our warranty protects your vehicle against manufacturing defects and gives you the confidence to ride, explore and go further.
Warranty Coverage
1+1 Years / upto 20,000 km, whichever occurs first. Your Motovolt comes with a standard warranty covering eligible components against manufacturing defects in materials and workmanship, subject to the applicable terms and conditions.
What Your Warranty Covers
- Manufacturing defects in covered components
- Defects in materials or workmanship
- Eligible repair or replacement of defective covered components
- Defects in the Motovolt electric bicycle frame, where covered under the applicable warranty
Warranty Exclusions
- Normal wear and tear or routine maintenance
- Tyres, tubes, chains, brake pads, cables, grips, spokes, pedals, fuses, springs, sprockets and other consumable or maintenance parts
- Forks, ball bearings, gears, brake callipers and other non-covered components
- Aesthetic parts including reflectors, frame stickers, saddle/seat, grips, backrest, mudguard and seat post
- Racing, competition use, modification of original parts or abnormal strain
- Accidents, collisions, road hazards or use on surfaces not intended for conventional cycle use, such as stairs
- Damage caused by salt air, saltwater, chemicals or other external environmental factors
- Damage caused by improper maintenance or failure to follow the Owner’s/Instruction Manual
- Fitment of duplicate, non-genuine, unauthorized or aftermarket components
- Addition of unauthorized electrical loads
- Repairs or modifications carried out without following Motovolt’s recommended repair methodology
- Use of unsuitable lubricants
- Unauthorized changes to electronic system configurations
- Modification of the factory-configured 25 km/h speed limit
- Battery damage or failure caused by prolonged non-charging, including the battery being left idle or uncharged for more than 7 days
- Battery failure caused by irregular charging or the battery entering a dead/sleep mode due to non-charging
- Temporary reduction in power or range caused by operating conditions such as ambient temperature, load, inclination, frequent starts and stops or normal system-protection functions
- Normal deterioration or gradual reduction in battery capacity within the applicable warranty period
- Natural fading of painted or plated surfaces and cosmetic weather/ozone cracking on tyres and tubes
- Tampering with or non-functioning of the odometer, except where a manufacturing issue is promptly reported and rectified
- Damage caused by fire, theft, storm, flood, vandalism, lightning, natural calamities, rodent bites or other external events
- Transit damage that is not reported within 24 hours of delivery
- Any consequential, incidental, indirect or special damages
- Fraudulent, misused or unauthorized warranty claims
How to Make a Warranty Claim
We’ve kept the warranty claim process simple. Follow these steps to get your Motovolt inspected and your claim evaluated.
- Contact Us
Call 079-49107107 or raise a request through the Motovolt App. - Get Your Service Request Number
Receive your Service Request Number for the claim. - Visit a Service Centre
Take your Motovolt to an Authorised Motovolt Dealer or Service Centre. - Bring Your Documents
Keep your purchase invoice and warranty details ready, along with your Extended Warranty invoice, if applicable. - Get Your Motovolt Inspected
An authorised technician will inspect your vehicle and identify the issue. - Claim Review
Motovolt will review your claim based on the inspection and applicable warranty terms. - Repair or Replacement
If approved, the eligible defective component will be repaired or replaced at no cost under the applicable warranty.
Warranty Transfer
The Motovolt warranty can be transferred from the original purchaser to a subsequent purchaser.
For the transfer, the original purchaser and the new owner must visit the nearest Authorised Motovolt Dealer or shop together and submit the required proof of transfer.